CUSTOMER ACCOUNT
A customer asks.
A return starts with an eligible item in the customer’s Shopify account. The in-app preview shows the content; Shopify controls the surrounding account experience.
Turn returns into
another yes.
Give shoppers another choice with simple exchanges instead of refunds.
Made for independent Shopify brands · Launching soon
Sometimes, it's the size.
Sometimes, it's the colour.
It needn't be goodbye.
From request to resolution.
CUSTOMER ACCOUNT
From request to resolution.
01CUSTOMER ACCOUNT
CUSTOMER ACCOUNT
A customer asks.
A return starts with an eligible item in the customer’s Shopify account. The in-app preview shows the content; Shopify controls the surrounding account experience.
02STORE CONTROLS
STORE CONTROLS
Your rules give it shape.
A return window. A policy link. Exchange choices that reflect your store. Plan, order and stock eligibility determine which paths are available.
03REQUEST MANAGEMENT
REQUEST MANAGEMENT
Your team takes a look.
See return and exchange requests in one queue. Open a request to inspect the item, customer choice and processing information before taking action.
04
An exchange, where it fits.
Same-product size or colour exchanges offer another route. Different-product exchanges are available on Growth and Scale. Review the Shopify processing state before continuing.
05ACTIVITY & REPORTING
ACTIVITY & REPORTING
Keep the activity in view.
Review request activity for the selected period. Reporting helps you see what is happening; it does not promise a particular financial outcome.
Features with purpose.
Returns and exchanges, without the unnecessary complexity.
Customer portal
A clear starting point for every request.
Return rules
Define your return and exchange options.
Request queue
See which requests need attention.
Exchange options
Another size, colour or eligible product.
Request activity
A clearer view of requests over time.
Plans for every stage.
Choose the plan that fits your exchange volume.
Prices are monthly in USD. Starter has a 14-day trial when Shopify billing eligibility permits; no trial is shown for Growth or Scale in the current app configuration.
Free
Explore returns and exchanges.
$0/ month
WHAT IS INCLUDED5 customer requests / month
- Up to 5 customer requests per month
- Basic returns and same-product exchanges
- Manual review
- Essential merchant notifications
14-day trial when eligible
Starter
For stores getting started.
$19/ month
WHAT IS INCLUDED60 customer requests / month
- Up to 60 customer requests per month
- Everything in Free
- Customer portal logo and merchant alert email accent
- Optional Give Me Another attribution removal
Best choice
Growth
More options for growing stores.
$49/ month
WHAT IS INCLUDED200 customer requests / month
- Up to 200 customer requests per month
- Everything in Starter
- Different-product exchange requests
- Conditional approval for eligible requests
- Return fees, supported languages and product insights
Scale
For higher exchange volumes.
$119/ month
WHAT IS INCLUDED500 customer requests / month
- Up to 500 customer requests per month
- Everything in Growth
- Bulk review up to 10 pending requests
- CSV request exports
- Advanced approval quantity limits
Current plan definitions are shown above; ask the team about availability. Explore all plan details.
Give Me Another
Let’s talk Want to learn more?
Talk to us about returns and exchanges for your Shopify store.